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Leak Guideline
Our online Leak Guideline Manual is a step-by-step digital guide to help you spot the early signs of leaks in your home. From unusual damp patches to unexplained increases in your water bill, this resource gives you practical tips to identify hidden leaks quickly and safely — before they turn into bigger problems
Leaks at home
Identify the leak
Leaks in your home and garden are your responsibility to fix. We know it’s worrying to find out you have a leak on your property, so we’re here to help you get it sorted.
From mouldy, damp spots to structural damage, even little leaks can end up causing big problems. If you're on a meter, leaks can increase your water bill, too.
Once you discover a leak, you must arrange repair within four weeks. Our step-by-step guide tells you how.
Leaks in your home and garden are your responsibility to fix. We know it’s worrying to find out you have a leak on your property, so we’re here to help you get it sorted.
From mouldy, damp spots to structural damage, even little leaks can end up causing big problems. If you're on a meter, leaks can increase your water bill, too.
Once you discover a leak, you must arrange repair within four weeks. Our step-by-step guide tells you how.
Leaks can happen inside or outside, anywhere within your property boundary. This includes all internal plumbing and the supply pipe under your garden or driveway.
Some leaks may be less obvious than dripping taps and leaky loos. Common signs include damp patches, low water pressure, or higher bills, if you're on a water meter.
You may also receive a letter or email from from your water company if they detect a leak at your property.
Click for more information. How to check for leaks (Thames Water).
Next Steps
Methods we use
Check responsibility
Confused about who should be fixing your leak?
There water company’s are responsible for public water pipes, which are usually found under roads and pavements.
You’re responsible for leaks within your property boundary. This includes internal plumbing and the supply pipe under your garden and driveway.
If you rent your property, your landlord is responsible for fixing leaks.
Using the latest non-invasive technology, we accurately locate all hidden plumbing leaks with minimal damage.
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And natural detection skills
Arrange repair
Whether you find a leak or we confirm one at your property, you must fix it within four weeks or most water company’s will charge you and a leakage allowance will not apply. You can arrange a repair though our support team. Please keep in mind, there can be an occasional extra cost for parts and materials use, as well as the collection of parts and materials. We wont charge you for the cost of parking, fuel, travel time, congestion charge and even ULEZ.
Allowance for leak costs
Arrange repair within four weeks and you may be eligible to claim the cost of the lost water. Terms and conditions apply.